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Privacy Policy

Celine Home Privacy Policy

Celine Home ("we," "us," or "our") respects the privacy of our users ("you" or "your"). This Privacy Policy describes the types of information we collect, how we use it, and how you can control your information.

Information We Collect:

Personal Information: When you create an account, make a reservation, or contact us, you may provide us with certain personal information, such as your name, email address, billing address, shipping address, and phone number.
Reservation Information: We collect information about your reservations, including the dates of your stay, the room type you select, and the rate you pay.
Browsing Information: We collect information about your browsing activity on our website, such as the pages you visit, the products you view, and the links you click.

How We Use Your Information:

We use your personal information to process your reservations, fulfill your requests, and provide you with customer service.
We use your reservation information to confirm your reservations and provide you with information about your stay.
We use your browsing information to personalize your experience on our website and to recommend amenities or services that you may be interested in.

Sharing Your Information:

We may share your information with third-party service providers who help us operate our website and business, such as payment processors, and reservation systems. These service providers are only authorized to use your information for the purpose of providing services to us.

We may disclose your information if required to do so by law or in the good faith belief that such disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud or other wrongdoing.

Your Choices:

You can access and update your personal information by logging into your account.
You can unsubscribe from our marketing emails by following the unsubscribe instructions in the emails.
You can opt out of the collection of your browsing information by using a web browser that allows you to block cookies.

Data Security:

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children's Privacy:

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will post any changes on this page.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at [Insert Email Address] or [Insert Phone Number].

Celine Home Cancellation Policy

This Cancellation Policy applies to all reservations made on the Celine Home website or directly with the hotel.

Reservation Cancellation:

You may cancel your reservation without penalty if you do so at least 7 days before your scheduled arrival date.

Exceptions:

We reserve the right to charge a higher cancellation fee or deny your cancellation request altogether for certain high-demand periods or special offers. These exceptions will be clearly communicated at the time of booking.

We may not accept cancellations for reservations made through third-party websites. Please refer to the cancellation policy of the website where you made your reservation.

Process for Cancelling a Reservation:

To cancel your reservation, please contact us at info@celinehome.com